TERMS & CONDITIONS

Please find below our Terms and Conditions. They apply when using our services and provide important information for you as a client. We recommend you have a read of these prior to working with us, and will require you to sign that you have done so in order to engage our services.

 

The main contract points included are:

  • Privacy (how we collect, store and use your data and personal information)

  • Mutual ways of working

  • Responsibility

  • Property

  • Pay As You Grow™ Retainers

  • Payment Terms and expectations

 

“Us/we/our” = used in reference to Dallas Does as a business or any team member working with or on behalf of the company

“You/your” = used when referencing the client

 

Privacy

The most important thing for us is to feel that you can trust us with your business information and we can assure you we handle all data, whether personal or not, with complete discretion. All laptops, cloud-based applications such as drop box, emails, phone and any other electronic device we use are either stored safely and encrypted, or password/thumb print protected.

We prefer a paper free environment, so we keep what little paperwork we have in a locked cabinet in our home offices.

Financial and book keeping data, personal information, sales figures, business plans, internal affairs or your inner most fears and secrets are for our eyes and ears only, and are stored securely so you can fully trust your business and personal information with us.

We will not share or sell your data.

 

Mutual ways of Working

All weekly catch ups if you require and request them will be included in your retainer.

All calls and bookings must be made via the Dallas Does scheduler.

We will require 24 hours notice to cancel all on-site visits.

In the rare eventuality that we can’t make a meeting we will inform you as soon as possible and reschedule as a priority.

We will always give you a month’s advanced notice if your account manager is planning some time off, so we can plan your project and support around it.

 

Responsibility

We have a lot of experience in many different fields, but we never profess to know it all, or predict the future!  Whilst we are more than happy to make suggestions, research, test and trial any system, app or plan that may work for your business, ultimately any decisions about the operations of your business is down to you.  No-one knows the ins and outs of your business or your customers like you, so you will be able to truly know if something will work once it is implemented.  Systems, apps and processes are never an immediate solution and they take time to set up, implement and refine, so please have realistic expectations as to our capabilities when looking at which package to choose.

We reserve the right to not have all the answers, but research and present our findings in a clear way for you to make a decision.

We are happy to advise on the best package for you based on the job in hand, your budget and your cash flow situation. We can then adjust your timings expectations.

 

Property

Every business is different and so a lot of the work we do together will not be applicable to anyone else, however sometimes there are slight crossovers as to what will work for you.  Whilst we are not going to ever go to one of your competitors with details about your business, we do reserve the right to keep any ideas, suggestions or knowledge that we may have come up with whilst working together, as property of Dallas Does. 

 

Pay As You Grow™ Retainers

One thing we pride ourselves on is our flexibility and we understand that there will be some quiet months and some crazier months and we want to be by your side throughout all the ups and downs. If your requirements change and the plan you have selected is forecasted to change (either needing our services more, less, or not at all) then this can of course be accommodated to match your business needs – We do not believe in a fixed cost for a flexible need.  There is no minimum term of our contract, so all we need is a months’ notice to make changes.

 

Payment Terms and Expectations

1.       All retainers, whether Essential, Premium, Ultimate, or Bespoke are to be paid for one month in advance.

2.       Invoices are raised and sent via Quickbooks on the first of the month and are due on receipt.   Payments are to be made 7th of the month at the latest, by prior arrangement. Billing cycles can be adjusted if the first is not suitable for you, and your first payment will be calculated on a pro-rata basis.

3.       VA hourly services: A minimum two hours is required per booking.  The hourly rate is £30 during weekdays 9am - 6pm (£45 during evenings and weekends).  In addition to your minimum two hour booking, we can agree additional hours and with either allocate you either a regular slot in the working week, or agree a turnaround time. We will advise you we have hit 80% of the monthly pre-agreed hours and if we anticipate we will exceed the time, we will seek approval in writing before additional fees are incurred.

 

A downloadable copy of these terms and conditions can be found here.